Here’s an overview of the Best Call Center Headsets that we’ll explore today:
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Top Pick
Logitech H390 Gaming Headphones |
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2
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Best Quality
USB Headset with Mic for PC |
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3
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(Upgraded Version) Wireless Headset |
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4
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Wireless Headset |
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5
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Bluetooth Headset |
Call center headsets are indispensable tools for professionals who rely on clear communication in high-demand environments. Whether you’re managing customer calls, attending virtual meetings, or working remotely, the right headset can significantly impact your productivity and comfort. In this article, we evaluated five popular call center headsets across a range of price points ($29.99 – $65.99) to help you find the perfect fit for your needs. Our methodology included testing for audio quality, comfort, noise cancellation, connectivity, and overall usability. The products reviewed represent a mix of wired and wireless options from trusted brands like Logitech, Soothielec, PrancyBt, JIAMQISHI, and Mopchnic.
1. Logitech H390 Gaming Headphones
- Brand: Logitech
- Manufacturer: Logitech
The Logitech H390 is a wired USB headset designed for video meetings, gaming, and general office use. It features a rotating noise-canceling microphone, in-line controls for volume and mute, and comfortable leatherette ear cushions. The plug-and-play USB connectivity ensures easy setup, and the digital stereo sound delivers clear audio for calls and music. Logitech’s reputation for reliability makes this a popular choice for budget-conscious professionals.
During testing, the H390 excelled in delivering clear, distortion-free audio during calls and virtual meetings. The noise-canceling microphone effectively reduced background noise, making it ideal for busy office environments. However, the on-ear design may cause discomfort during extended use, and the plastic build feels less premium compared to higher-priced models. The lack of wireless connectivity limits its versatility, but its simplicity and performance make it a solid option for stationary setups.
Pros
- Affordable price point
- Excellent noise-canceling microphone
- Plug-and-play USB setup
- Comfortable leatherette ear cushions
Cons
- On-ear design may cause discomfort over long periods
- Plastic build feels less durable
2. USB Headset with Mic for PC
- Brand: JIAMQISHI
- Manufacturer: JIAMQISHI
The JIAMQISHI USB headset is the most budget-friendly option in this comparison, priced at just $29.99. It features a unidirectional noise-canceling microphone, memory foam ear pads, and dual connectivity via USB and a 3.5mm jack. Its lightweight design and adjustable headband make it suitable for extended use, and it’s compatible with a wide range of devices, including PCs, tablets, and smartphones.
While the JIAMQISHI headset delivers decent audio quality for its price, it lacks the clarity and depth of higher-end models. The noise-canceling microphone performs adequately for casual use but struggles in noisier environments. The build quality is acceptable but not exceptional, and the plastic components may not withstand heavy use. This headset is best suited for students, remote workers, or anyone seeking a low-cost solution for occasional calls and meetings.
Pros
- Very affordable price
- Dual USB and 3.5mm connectivity
- Lightweight and comfortable
- Wide device compatibility
Cons
- Average audio quality
- Limited durability
3. (Upgraded Version) Wireless Headset
- Brand: Soothielec
- Manufacturer: Soothielec
The Soothielec Wireless Headset is a mid-range option that combines Bluetooth 5.3 connectivity with a USB dongle for non-Bluetooth devices. It features AI noise-canceling technology, dual-device connectivity, and a 600mAh battery that provides up to 40 hours of use. The headset is designed for comfort, with adjustable ear pads and a flexible microphone that can be muted during calls.
In testing, the Soothielec headset impressed with its stable connectivity and effective noise cancellation, making it ideal for remote work and virtual meetings. The dual-device pairing feature is a standout, allowing seamless switching between a phone and computer. However, the headset lacks compatibility with desk phones, and its relatively high impedance of 50 Ohm may impact performance with certain devices. Overall, it’s a versatile and comfortable choice for professionals.
Pros
- AI noise-canceling technology
- Dual-device connectivity
- Long battery life (40 hours)
- Includes USB dongle for non-Bluetooth devices
Cons
- Not compatible with desk phones
- High impedance may affect performance on some devices
4. Wireless Headset
- Brand: PrancyBt
- Manufacturer: PrancyBt
The PrancyBt Wireless Headset is the premium option in this comparison, priced at $65.99. It features Bluetooth 5.2 connectivity, AI noise cancellation, and a binaural design for immersive sound. The headset includes a USB dongle, a charging base, and a rotatable microphone for added flexibility. The soft protein leather ear cushions and adjustable headband ensure comfort during prolonged use.
This headset delivered exceptional performance in our tests, with clear audio quality for both calls and music. The AI noise cancellation is highly effective, making it suitable for noisy environments. The 35-hour battery life is impressive, and the included charging base adds convenience. However, the high impedance of 220 Ohm may limit compatibility with some devices. This headset is best suited for professionals who need top-tier performance and comfort.
Pros
- High-quality AI noise cancellation
- Comfortable and adjustable design
- Includes charging base
- Excellent audio clarity
Cons
- High impedance may limit compatibility
- Premium price
5. Bluetooth Headset
- Brand: Mopchnic
- Manufacturer: Mopchnic
The Mopchnic Bluetooth Headset is a versatile wireless option priced at $59.99. It features Bluetooth 5.0 connectivity, AI noise cancellation, and a USB dongle for non-Bluetooth devices. The headset supports Siri voice commands and includes a mute button for private conversations. With a 1.5-hour charging time, it offers up to 40 hours of battery life.
The Mopchnic headset performed well in our tests, delivering clear audio and effective noise cancellation. The lightweight design and breathable ear cushions make it comfortable for all-day use. Its quick charging time and long battery life are standout features. However, the build quality feels less robust compared to the PrancyBt model, and the mute button only works during calls. This headset is a great choice for users seeking a balance of performance and affordability.
Pros
- Quick charging time (1.5 hours)
- Long battery life (40 hours)
- AI noise cancellation
- Supports voice assistants
Cons
- Build quality could be improved
- Mute button only works during calls
Frequently Asked Questions
We’ve compiled answers to the most common questions about call center headsetss to help you make an informed decision.
Conclusion
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Each headset offers unique strengths tailored to different user needs.
Choose based on your priorities, whether it’s affordability, premium features, or wireless convenience..